Privacy Policy

Signature Charters Inc.

Effective Date: June 25, 2026

At Signature Charters Inc. (“Signature Charters,” “we,” “our,” or “us”), we are committed to protecting the privacy and personal information of our customers, passengers, website visitors, employees, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, bookings, communications, and transportation operations.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information including, but not limited to:

Personal Information

Full name
Phone number
Email address
Billing and payment information
Company or organization name
Pick-up and drop-off locations
Travel itinerary details
Passenger information provided during bookings
Emergency contact information

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and analytics information

Communication Records

We may retain records of:

Phone calls
Emails
Text messages
Booking inquiries
Customer service communications

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Processing reservations and payments
Providing transportation and charter services
Coordinating schedules and trip logistics
Customer support and communication
Improving our services and website functionality
Safety, compliance, and operational management
Fraud prevention and security monitoring
Legal and regulatory compliance
Marketing and promotional communications (where permitted by law)

3. Payment Information

All payment transactions are processed through secure third-party payment providers. Signature Charters Inc. does not store full credit card details on its servers unless required for authorized billing arrangements.

4. Sharing of Information

We do not sell personal information to third parties.

We may share information with:

Payment processors
Insurance providers
Regulatory authorities
Law enforcement agencies when legally required
Technology and software service providers
Drivers, dispatchers, or subcontractors necessary for trip operations

Information is shared only as necessary to provide services, comply with legal obligations, or protect our legitimate business interests.

5. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience and website performance.

Cookies may be used to:

Remember user preferences
Analyze website traffic
Improve website functionality
Support marketing and advertising efforts

Users may disable cookies through their browser settings; however, some website functionality may be affected.

6. Data Security

Signature Charters Inc. implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Meet legal, accounting, insurance, and regulatory requirements
Resolve disputes and enforce agreements

8. Third-Party Links

Our website may contain links to external websites or services not operated by Signature Charters Inc. We are not responsible for the privacy practices, content, or security of third-party websites.

Users are encouraged to review the privacy policies of any external sites they visit.

9. Your Rights and Choices

Subject to applicable laws, individuals may have the right to:

Access their personal information
Request corrections to inaccurate information
Withdraw consent where applicable
Request deletion of personal information, subject to legal obligations

Requests may be submitted using the contact information below.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate consent.

11. Changes to This Privacy Policy

Signature Charters Inc. reserves the right to update or modify this Privacy Policy at any time without prior notice. Updates will be posted on this page with the revised effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For questions, concerns, or privacy-related requests, please contact:

Signature Charters Inc.
Calgary, Alberta, Canada
Email: info@signaturecharters.ca
Phone: 888-552-8552
Website: www.signaturecharters.ca